Our customer service team handles all inquiries related to product parameter consultation, order modification, delivery status tracking, return eligibility verification, refund progress follow-up and product quality complaints. We do not provide offline telephone support; all official communications are processed via site-built message center and dedicated support email.
Standard customer inquiries will receive a formal response within 24 working hours. Complex after-sales disputes involving bulk order returns will be reviewed and replied within 48 working hours. No priority expedited customer service channels are available for all users.
Users are prohibited from submitting abusive, repetitive or malicious harassing messages to customer service representatives. We reserve the right to suspend customer service access for users who violate conduct rules without prior notice.
All customer service-related compensation, partial order refunds and price adjustments are exclusively settled in United States Dollar (USD). No other fiat currencies, digital currencies or third-party coupon offsets are accepted for monetary settlements.
Customer service cannot modify preset shipping timelines, waive standard return review requirements or adjust unified global delivery durations for individual user requests.