We welcome all inquiries regarding product consultation, order issues, after-sales support and policy clarification. We prioritize written digital communication and do not offer telephone support for global users.
All messages will be responded within 24 working hours via our official support email. Please include your order number and detailed issue description in your message to accelerate processing.
For urgent after-sales requests such as delayed delivery and return review, you may also submit tickets through the built-in message center on our website. We do not respond to inquiries sent via third-party social platforms.
All official communication settlements and fee adjustments are processed solely in USD, consistent with our unified transaction currency rule.